Refund policy
We have a 3-days return policy, which means you have 3 days after receiving your item to request a return.
In case Urban Craft Ventures accepts the returns request in accordance with the policies as set out hereunder, depending on the nature of the products or the request raised by you, you are entitled to replacement of the products or refund which shall be completed at the discretion of Urban Craft Ventures.
Certain types of items cannot be returned, like perishable goods (such as food) & custom products (such as special orders or personalized orders). We also do not accept returns for pre-ordered & made as per request items. Please get in touch if you have questions or concerns about your specific item.
Urban Craft Ventures will not be able to take back such products under any circumstances due to the very nature of these products.
Unfortunately, we cannot accept returns on sale items or gift cards.
Urban Craft Ventures does not ordinarily in the course of business accept returns/replacements of products that are bought through the website. For gifting items however, in case you believe that there is a genuine request to return the item purchased from the website which seems damaged or otherwise then you may write to us at support@urbancraft.co.in with all relevant details as indicated herein. Any request for return or replacement will only be entertained if received by us within 3 days after the delivery has been made.
DAMAGE & ISSUES: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In case we deem that there are quality issues with the products purchased from the gifting section of the Urban Craft Ventures website that are requested to be returned by you, we or our agents reserve the right to reject the return request and not accept returns of the products if the relevant details as indicated herein at not met.
REPLACEMENT: In case we agree to replace the product, Urban Craft Ventures shall ensure that the product which you are returning is replaced with a product that is of the same description as the original product ordered by you, subject to the availability of the stock.
For processing of Returns & Replacements, the following details will be checked by us or our agents:
A photograph of the product/s purchased from the gifting section of the website that you wish to return to us.
Invoice which was billed to you on your purchase from the gifting section of Urban Craft Ventures website to be submitted.
The original products sold to you are returned unused, unaltered, undented, unscratched or otherwise damaged. Products tags, MRP label and any other product ancillaries are undetached from the products and are returned as-is.
Original packaging/ box of the products are returned along with the product.
REFUND:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In case Urban Craft Ventures agrees to the refund option on returns and cancellations, once we receive your return and it is accepted in accordance with the returns policy, we will refund the original purchase price of the products paid by you. The refunds will be processed to your bank account through approved methods of transfer within a period of 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
REPLACEMENT POLICY:
• If the products are damaged, incomplete or different from the one you have ordered, please contact us immediately and we will have them replaced, upon investigation of the case. Upon due investigation of a case if it is resolved that a product is to be duly replaced, all such replacements are strictly subject to return of the defective/damaged/incomplete and/or different item, as the case may be.
•Since taste and preference is a very personal matter, we will not entertain replacements or refunds for products that are simply not to your liking.
• Urban Craft Ventures will not be held liable for any complaints raised after twenty-four (24) hours of receipt of the products.
• Ownership of the products is transferred completely to the customer once full payment of the billed amount is made.
• Customers acknowledge, understand and agree that Urban Craft Ventures does not assume responsibility for deliveries, as the same are outsourced to third party logistics partner.
• If a delivery is requested by a customer on this website, the customer acknowledges and agrees that Urban Craft Ventures outsources deliveries of its products to third party logistics partners and is therefore not responsible/liable for damage to the product and/or others issues which may arise once the product(s) leave Urban Craft Ventures premises. Therefore, if a customer opts for delivery of a product, the delivery of each product is at the customer’s own risk and Urban Craft Ventures assumes no liability/ responsibility for such delivery, delays in delivery, damage caused to products during the course of delivery and/or any other related issues which may arise.
• Products are at the risk of the customers once they have been dispatched from Urban Craft Ventures premises.
• In the case of defective products, you must retain the defective products and all packaging for inspection by us. Based on the outcome of our examination of the products, a part of full refund in the form of store credit will be given.